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From Idea

To Memory

About DARP program

The Guest Service Program is one of the programs aimed at achieving the goals of the Kingdom's Vision 2030. The role of the program is to provide the opportunity for the largest possible number of Muslims to perform the rites of Hajj and Umrah in the most complete manner, and to work on enriching and deepening their experience, through facilitating access to the Two Holy Mosques and realizing the global message of Islam. Preparing tourist and cultural sites, and providing the best services before, during, and after their visit to Makkah, Al-Madinah, and the holy sites, and reflecting the honorable and civilized image of the Kingdom in serving the Two Holy Mosques and the guests. The Guest Service Program was launched in 2019 by the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud – may Allah protect him – as an extension of the honor of serving the Two Holy Mosques by the kings of this country since the era of the founder, may Allah have mercy on him.

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The Journey Of The Guest

The Guest passes through more than 200 connection points in his journey to the Two Holy Mosques. The program has studied each point in its entirety, redesigning its structure based on the journey of the guests to maximize their experience from the initial idea until their return to their countries with the fondest memories, through 3 stages.

First Impression
Welcoming and Celebrating
First Impression
Welcoming and Celebrating

The journey of a lifetime begins with an idea, as Muslims from all over the world yearn to visit the Two Holy Mosques throughout their lives. Hence, the mission of the Guest Service Program starts with maximizing the impact of the first impression on the journey of the Guest

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Performing Rituals
Smoothness and reassurance
Performing Rituals
Smoothness and reassurance

It is the soul of the journey of the guests and the focus of their attention, and the program works to raise the level of quality of services provided and to preserve people’s health and security.

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Enrich the Experience
Comfort and Culture
Enrich the Experience
Comfort and Culture

Enhancing the culture of hospitality and celebrating the Guest, enriching their journey by discovering the Kingdom and visiting historical sites.

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