From an Idea

to a Memory

About the Program

The Pilgrim Experience Program is one of the programs through which Saudi Arabia plans to actualize Saudi Vision 2030. The program aims to enable the largest number of Muslims possible to perform Hajj and Umrah in the best manner. It also seeks to provide the pilgrims with a rich and ever-lasting experience by making necessary arrangements in the Haramain (the Two Holy Mosques in Makkah and Al-Madinah), to actualize Islam’s universal message, to prepare the tourist and cultural destinations, and to deliver high quality services before, during and after their visit to Makkah, Al-Madinah and holy places. Additionally, the program reflects the honorable and civilized image of Saudi Arabia in serving the Two Holy Mosques and the guests of Allah. The Pilgrim Experience Program was launched in 2019 by the Custodian of the Two Holy Mosques, King Salman Bin Abdulaziz Al Saud – May Allah protect him – as a continuation of the tradition of care for the Two Holy Mosques by the kings of Saudi Arabia since the era of its founder, may Allah have mercy on him. More Implementation plan

Pilgrim’s Journey

A pilgrim passes through more than 200 points of contact on their journey to the Two Holy Mosques. The program has studied each point in complete detail and redesigned, trough their study, their structure based on the pilgrim’s journey to maximize their experience from the first idea until they return to their country with the best memories, through three stages.

First Impression

Welcome and Hospitality

First Impression

Welcome and Hospitality

The journey of a lifetime begins with a thought. Muslims all over the world dream of visiting the Two Holy Mosques, and here is where the program's mission begins, by enhancing the impact of the first impression.

Performing Rituals

Smoothness and reassurance

Performing Rituals

Smoothness and reassurance

The stage of performing the rituals represents the essence of the pilgrim’s journey, which they eagerly anticipate and long for. This involves enhancing the quality of services provided to the pilgrims in the Two Holy Mosques and the Miqats, ensuring their health and safety.

Enrichment of the Experience

Comfort and Culture

Enrichment of the Experience

Comfort and Culture

The experience enrichment stage enhances the culture of hospitality and celebration for the pilgrims and enriches their journey by discovering Saudi Arabia and visiting historical sites.