The Ministry of Hajj and Umrah announced the results of the evaluation of companies for domestic and foreign pilgrims that provided services to the guests of God in the Hajj season 1444 AH. The evaluation criteria included (compliance, quality of service, and pilgrim satisfaction), which were classified into performance levels (high, medium, and low).< br />
This step comes within the framework of the Ministry’s keenness to achieve its goals in comprehensive follow-up of the companies of pilgrims from abroad and within the Kingdom’s guests, and its keenness to improve the services provided to pilgrims in a way that achieves their comfort and reassurance in order to achieve the goals of Saudi Vision 2030.
In the evaluation, the Ministry relied on three different axes to measure the overall performance of companies, which included: the axis of measuring commitment and compliance with the regulations and legislative guides emanating from the Ministry and its instructions, which represents (50%) of the overall performance rate, and the axis of the efficiency of the service provided to pilgrims during the season, which represents a percentage of (30%), and the focus of reflection of the quality of services and compliance with legislation on pilgrim satisfaction represents (20%).
These axes are subject to the evaluation of (6) basic services stipulated in the quantitative and qualitative classification guide for services that fall under the responsibility of companies providing services to pilgrims from inside and outside the Kingdom, which are: housing, ground services, services of the holy sites in the site of Arafat, and services of the holy sites in the site of Mina. Services of the holy sites in Muzdalifah, and nutrition.
The Ministry affirmed that it will not allow or tolerate any negligence that affects the service of the Guests of God, and that it is continuing to protect their rights with service providers, and to measure the quality of service performance by continuing oversight tours and dealing with pilgrims’ reports, in an effort to ensure the fulfillment of the desires of the Guests of God and their satisfaction with the services provided. For them.