The Pilgrim Experience Program, represented by the Hajj Project Management Office (Hajj PMO), outlined its methodology for measuring and testing the Hajj ecosystem's readiness ahead of the season. The methodology aims to identify potential gaps, enhance preparedness, and ensure the integration of roles and interdependencies among the entities concerned.

This came during a workshop entitled "Hajj Season Readiness: Early Measurement, Proactive Testing", delivered by Decision Making Support Manager at the Pilgrim Experience Program's Hajj PMO Waleed Khalid Gamlo and Assistant Portfolio Manager at the Pilgrim Experience Program Abdullah Abdulaziz Hijazi, as part of the sixth edition of the Hajj Conference and Exhibition.

The workshop addressed the gap between completing plans and the Hajj ecosystem's actual readiness at the start of the season.

It presented a practical methodology for measuring and verifying readiness, beginning with defining roles and preparedness requirements, assessing interdependencies among entities, identifying early warning indicators, linking risks to business continuity plans, and ultimately testing critical scenarios.

The workshop is part of the Pilgrim Experience Program's ongoing efforts to develop the Hajj ecosystem and strengthen early preparedness for upcoming seasons, in line with Saudi Vision 2030's objectives to improve pilgrim services.