The performance reports of the Saudi Airlines Group in the Hajj season 1444 AH showed distinguished operating rates coinciding with the peak of the travel season during the summer in the period from May 21 to August 2, 2023, represented by the allocation of more than 1.2 million seats for the guests of God, through 79 thousand flights representing flights. Scheduled, additional and Hajj trips.
The Saudi Airlines fleet of aircraft flew at a rate of more than half a million flight hours, while the general rate of flight punctuality reached 83.8%. 1,768 aircraft pilots and aircraft assistant pilots contributed to managing the flights with all efficiency and competence, in addition to that, the guest cabin navigators worked at full capacity during the season, as their number reached 6,063 air navigators, who are distinguished by their mastery of many languages, a total of 42 languages, allowing them to communicate with different people. Nationalities of pilgrims to serve them optimally.
The Hajj season also witnessed the Saudi Aviation Engineering and Industry Company mobilizing all its automated capabilities and qualified personnel to ensure the provision of the best services. This was represented by the formation of a specialized team to support operational operations by performing maintenance at 112 stations through 1,154 technicians, and 389.6 thousand types were also provided. It is one of the most requested aircraft parts during the Hajj season, with maintenance hours reaching 50.7 thousand hours. The quality of Saee’s performance is supported by its obtaining many international licenses and certificates from the General Authority of Civil Aviation, the US Federal Aviation Administration, the European Aviation Safety Organization, and others, in addition to the company obtaining licenses. Manufacturer Certified Limited Manufacturer of Aircraft Parts.
The Saudi Airlines Catering Company has played a major role in the field of distinguished production of food meals that comply with the latest and best international standards, whether for the Saudi Airlines Group or national and international airline companies, in addition to providing comprehensive catering solutions to institutions and parties concerned with serving pilgrims and Umrah pilgrims to satisfy all tastes, by providing A diversified product that suits the requirements of service in Mecca and the Holy Sites and during pilgrims’ travel periods, which requires record levels of speed, dynamism and integrated work, as 5.4 million meals were provided on planes, in addition to 83.4 thousand meals on the Haramain train, in addition to a pledge Subsistence services in Al-Mashaer, including 357,000 meals.
By investing its expertise in the field of providing ground handling services at all domestic airports, the Saudi Ground Services Company provided handling services for more than 25,000 flights in the arrival and departure stages, and more than 2.18 million pilgrims, with a record operational discipline rate that reached 99%. Many seasonal jobs were also provided that contribute to speeding up procedures during the peak season, as those joining were trained on the job to cover additional sites during the Hajj season, while the languages ​​spoken by the employees varied to include, in addition to Arabic and English, Japanese, Turkish, French, German, Urdu, Pakistani Bengali, Hindi, Filipino, Tamil, Malayalam, and Malay.
Saudia Private Aviation distinguishes itself in providing its competitive service system targeting businessmen and senior officials, available at four domestic airports, including King Abdulaziz International Airport in Jeddah, King Khalid International Airport in Riyadh, King Fahd International Airport in Dammam, and Prince Mohammed bin Abdulaziz International Airport in Medina. Al-Munawwarah, where during the Hajj season, 192 trips were carried out and more than 4.3 thousand pilgrims were transported, with ground handling provided for 192 trips. Guests also enjoy many services before the trip through travel lounges with the utmost privacy, in addition to providing a modern fleet with a fully equipped cabin and a table. Luxury, highly skilled navigation crew, in addition to post-cruise services, including reception and support, as well as guest relations and guide service.
SAUDIA's offices in both Mecca and Medina provided many support services to the guests of God, including confirming and changing reservations for groups of pilgrims and issuing tickets, in addition to serving all government agencies involved in providing services to pilgrims, in addition to additional services, such as pre-reserving seats and issuing vouchers. Excess baggage, providing services to sick guests and people with special needs, and other services, as all facilities are operated by highly efficient and professional employees 24 hours a day, 7 days a week to cover all periods of the season.
The CEO of Hajj and Umrah at the Saudi Airlines Group, Amer bin Saleh Al Khashil, confirmed that the end of the Hajj season for the past year is the beginning of preparation for the next Hajj season, as all stages will be reviewed and evaluated in order to bring about a qualitative shift in the level of services and performance in the next Hajj season, especially since the vision Kingdom 2030 has set among its goals the continuous development of the system of services provided to the guests of God and those visiting the Two Holy Mosques.