Partnerships

Strategic Partnerships Program for Pilgrims

The Pilgrims Experience Program contributes through building strategic partnerships with the non-profit, governmental, and private sectors to facilitate and provide a conducive environment that achieves the desired goals for serving pilgrims, both for Hajj and Umrah, in Makkah, Al-Madinah, and the Holy Sites, in addition to all areas and services related to the pilgrims’ journey. The program aims to launch initiatives and provide mechanisms that promote the sustainability of the system across all associated sectors. The program also contributes to knowledge building about pilgrims’ service system, identifies sector-specific responsibilities, monitors success indicators, and defines expected forms of success along with their requirements.

Sectors enabling

The Pilgrim Experience Program works on resolving and facilitates the obstacles and challenges facing the private sector in the field of pilgrim service by collaborating with program partners in the government sector and other executive bodies. This collaboration aims to achieve goals such as increasing the number of pilgrims, elevating service levels, and improving the pilgrim experience. Additionally, the program endeavors to outline a clear and integrated vision of the key sectors comprising the pilgrims' service sector. This is aimed at supporting governmental decision-makers regarding procedures, legislation, programs, and incentives for the private sector. It also aims to raise the level of transparency and efficiency between the governmental and private sectors by sharing and exchanging important and pivotal information to achieve the desired progress and growth in the sector.

يولي برنامـج خدمـة ضيـوف الرحمـن اهتماماً بالقطاع غير الربحي مـن خـلال دفـع التنسـيق والتكامـل بيـن مكوناتـه والجهـات الممكنة لـه مثل الأوقاف والمؤسسات الأهلية والجمعيات الأهلية وإدارات المسؤولية الاجتماعية في الشركات والمؤسسات بالإضافة إلى تمكين التطوع في المنظومة في كافة مراحل رحلة ضيف الرحمن سواء في مكة المكرمة أو المدينة المنورة أو المنافذ وغيرها مما يعزز ويساهم في رفع مساهمة القطاع غير الربحي في منظومة خدمة ضيوف الرحمن، ولتحقيق ذلك ساهم عمل البرنامج على تأسيس ممكنات وفرص تنموية بالشراكة مع القطاع غير الربحي والجهات الحكومية المرتبطة بذلك مثل:

Establishing a center to monitor the non-profit sector for pilgrims’ service
Awareness campaigns for pilgrims in several languages
Launching initiatives to improve the services provided to needy categories pilgrims.

Overview of Investment and Development Opportunities

The program has worked on enhancing the effectiveness of the partnership with the private and non-profit sectors, funding initiatives and projects exceeding three billion Saudi riyals. It has developed a range of high-impact and high-return developmental opportunities. Below are details of the most notable achievements:

Development of 26 opportunities to enhance and increase private sector contribution.
Development of 18 developmental opportunities and projects for the non-profit sector.
Participation in 18 investment opportunities on the "Invest in Saudi" platform with the Ministry of Investment.
Contribution to enabling 7 developmental projects and opportunities through a number of strategic partnerships, investors, and donors.